My payment failed but money has left my account

All Nighter Studios

Last Update 2 tahun yang lalu

When you enter your payment details, you will see a nice green tick on the Stripe screen. This tick does not mean your transaction has been authorised, but that you have entered your name, an address, the 16-digit card number, expiry date and CVV correctly.

Our system then contacts your bank to process the transaction. Your bank then releases the funds into a 'pending state', waiting for collection.

If your payment has failed due to an address error, you may still see it appear as on your banking in a pending state. We will not collect the funds and they will return to your account within 24 hours, when your bank realises the funds will not be retrieved.

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